Overview
Triggers based on order information
Order Country (is / is not)
Order Tag (is / is not)
Days since delivery (less than / more than)
Discount Code (is / is not)
Discount in Percent of Order Total (less than / more than)
Order Total of Original Order (less than / more than)
Payment Gateway used (is / is not)
Triggers based on customer input during returns process
Selected return action (exchange, store credit, refund, etc)
Selected return reason
Based on these triggers, returns can be...
*Allowed / Disallowed
*Return options adjusted (exchange / store credit / refund / etc)
Return methods adjusted (label / no label / in-store / etc)
Manual approval of returns, e.g. for faulty items
Auto approval of returns
Custom returns address, e.g. for different countries
Customer Photo Upload (Add-On) for e.g. faulty items
Custom restocking fee (fixed, per item)
Custom label fee (fixed)
*Cannot be changed based on input during the return process (e.g. Selected return action or reason).
Important: the available return options for individual line-items in a return can currently only be the same options for all items in the return and not different for individual items.
See our tutorials on how to set up certain rules:
