What is currently possible with the Advanced Rules builder?

• Triggers based on order information

  • Order Country (is / is not)

  • Order Tag (is / is not)

  • Days since delivery (less than / more than)

  • Discount Code (is / is not)

  • Discount in Percent of Order Total (less than / more than)

  • Order Total of Original Order (less than / more than)

  • Payment Gateway used (is / is not)

• Triggers based on customer input during returns process

  • Selected return action (exchange, store credit, refund, etc)

  • Selected return reason

• Based on these triggers, returns can be...

  • *Allowed / Disallowed

  • *Return options adjusted (exchange / store credit / refund / etc)

  • Return methods adjusted (label / no label / in-store / etc)

  • Manual approval of returns, e.g. for faulty items

  • Auto approval of returns

  • Custom returns address, e.g. for different countries

  • Customer Photo Upload (Add-On) for e.g. faulty items

  • Custom restocking fee (fixed, per item)

  • Custom label fee (fixed)

*Cannot be changed based on input during the return process (e.g. Selected return action or reason).

Important: the available return options for individual line-items in a return can currently only be the same options for all items in the return and not different for individual items.

See our tutorials on how to set up certain rules:

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