Overview
- Triggers based on order information
- Order Country (is / is not)
- Order Tag (is / is not)
- Days since delivery (less than / more than)
- Discount Code (is / is not)
- Discount in Percent of Order Total (less than / more than)
- Order Total of Original Order (less than / more than)
- Payment Gateway used (is / is not)
- Triggers based on customer input during returns process
- Selected return action (exchange, store credit, refund, etc)
- Selected return reason
- Based on these triggers, returns can be...
- *Allowed / Disallowed
- *Return options adjusted (exchange / store credit / refund / etc)
- Return methods adjusted (label / no label / in-store / etc)
- Manual approval of returns, e.g. for faulty items
- Auto approval of returns
- Custom returns address, e.g. for different countries
- Customer Photo Upload (Add-On) for e.g. faulty items
- Custom restocking fee (fixed, per item)
- Custom label fee (fixed)
*Cannot be changed based on input during the return process (e.g. Selected return action or reason).
Important: the available return options for individual line-items in a return can currently only be the same options for all items in the return and not different for individual items.
See our tutorials on how to set up certain rules: