If you are importing our CSV export data into Excel and the data is all scrambled it looks like Excel uses the wrong delimiter.
1) try importing with Google-Sheets if you are allowed to use it
2) In Excel on a Mac (similar on Windows)
click File in the menu
select "CSV file" and click "Import"
Select the file
next screen should have "Delimited" enabled
Select "Comma" and deselect the other option that was selected