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❗️ Common Questions
Gorgias: Setup & Integration
Ladies and gentlemen - the Gorgias integration has arrived. And it's gorgias!
As always, we're covering your back - and below are a few quick and easy steps we've included to get you locked and loaded since we know your time is valuable.
As Black Eyed Peas would say, Let's Get It Started:
Step 1: Head over to the Integrations section on your Rich Returns dashboard, found on the left-hand side.
Step 2: Press the connect button which will prompt another window opening:
Once we press the Connect button we'll be staring at an empty window - and we're the ones that need to act and fulfill it to get one more step closer to our goal:
  • Log into Gorgias, and head over to the REST API settings:
We're interested in the following information:
Step 3: Once we have the API information, we can go ahead and enter it into our window in Rich Returns, as shown by these tactically spread-out arrows below:
Worth mentioning:
  • Your Base API URL would be the URL you're accessing Gorgias on. If your URL is https://blabla.gorgias.com/app/settings/api, then you would enter blabla in the first empty field on the picture.
  • Your Username would be your email address - the one you used to create your Gorgias profile/account.
  • Your Password or API Key is unique and secured - press Copy and Paste it into the last and final piece of information we need.
That's it. Was that easy? Did we miss anything? Feel free to let us know through our amazing support team.
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