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Are Exchange Orders created automatically?

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At the moment: no. They can be created with a single click in our dashboard as an order or draft-order. The reason for this is that merchants generally have two different workflows for exchanges that differ from merchant to merchant.
  • blocking inventory
    • create the exchange order after the return has been created but the item has not been received, yet
  • not blocking inventory
    • create the exchange order when the item is actually received