🔄 Exchanges

Are Exchange Orders created automatically?

At the moment: no. They can be created with a single click in our dashboard as an order or draft-order. The reason for this is that merchants generally have two different workflows for exchanges that differ from merchant to merchant.

  • blocking inventory

    • create the exchange order after the return has been created but the item has not been received, yet

  • not blocking inventory

    • create the exchange order when the item is actually received