🔄 Exchanges

I started a return in Shopify, but nothing is happening on my Rich Returns dashboard?

When you start a return on Shopify - Shopify introduced this functionality recently - and you press the button to start a return, that does not translate to our platform and it cannot show up on your Rich Returns dashboard.

The reason is - Shopify does not have an API at the moment - that translates this return information to our platform.

The result - even when you press the button in Shopify, there is no way this process can show up in our system.