Rich Returns
Rich Returns
Back to dashboard
🖐 Welcome to our Help-Docs
⚡️Latest
Latest features
📌 Getting Started
Launch your customer portal
Testing a return
Customize the portal to your brand
Most common return reasons (copy & paste)
Integrate the returns-portal into your store (easy)
Setting up emails to reduce support inquiries
Test how emails look
How does the Exchange Function work?
Variant Exchanges
Automatic Exchanges / Exchange Orders (One Click)
Excluding items from being returned based on product tags
Orders with phone numbers
E-Mail, ZIP code, phone number
Photo Uploads Add-On / Let customers upload photos for a return
Shopify customer accounts: How to add a button to my customer's account page to start a return?
🔀 Advanced Rules
Overview
Introduction to Advanced Rules
Understanding Priority / Combining rules
Exclude certain countries
Exclude orders with certain discount codes
Multiple return time frames
Rules based on Total Order Value
Rules based on Order Tags
Rules based on the Payment Gateway
List of Payment Gateway Names
Manually approve faulty / defective items
Prepaid labels only for certain selected options
Custom return addresses
Require customers to upload photos for specific conditions
Set a Custom Restocking Fee
Set a Custom Label Fee
📦 Prepaid Labels
Supported Carriers
Understanding prepaid return-labels
Using automatic prepaid return-labels (with Shippo)
Using automatic prepaid return-labels (with ShipStation)
USPS First-Class / Priority-Mail: choose cheapest rate based on weight
Using manual prepaid return-labels
How can I void a label that a customer did not use?
Can customers pay for their own label?
Can you use automatic prepaid return labels if the return requires an approval?
💰 Analytics
Exporting your data for better insights (CSV)
I receive an error in the Analytics dashboard
💎 Advanced Features
Enabling Add-Ons in RichReturns
Customizing the language / text on all pages
Integrate with Intercom to 10x your returns experience
Allow Unpaid and Unfulfilled orders to be returned
🛠 Technical Topics
Deep link returns - Order number & email in URL
❓ Billing
How do I change plans? Do I have to uninstall and reinstall the app?
Can I upgrade / downgrade during a billing period?
Do unused returns roll over into the next month?
How do I uninstall the app / cancel my Subscription
❗️ Common Questions
Can we connect different stores to one Rich Returns dashboard?
Is Rich Returns able to detect the delivery date for the returns window / time frame?
If the order in Shopify does not have a delivered event, is the return timeframe open indefinitely?
Can returns be sent to multiple locations? Because each of my returns needs to go back to the vendor
Can we customize the text on page ...?
I am wondering if I can manually input a return request as a staff member from the back?
Shippo Error: The data you sent was not accepted as valid: {"shipment":[{"parcel":[
Excluding items based on product tags: I have a tag with two words... how do I write it exactly?
Custom RMA numbers / Edit RMA numbers
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If the order in Shopify does not have a delivered event, is the return timeframe open indefinitely?

No you should be safe here. If we cannot find a "delivered" event for the original order we have a fallback to the last update of the fulfillment object.

❗️ Common Questions - Previous
Is Rich Returns able to detect the delivery date for the returns window / time frame?
Next - ❗️ Common Questions
Can returns be sent to multiple locations? Because each of my returns needs to go back to the vendor
Last updated 2 weeks ago