Returns - when are they added to the Report statistics?

Discover when returns affect your report statistics with Rich Commerce. Visit our Rich Commerce documentation page today for more valuable insights!
That's a good one.
  1. 1.
    In Rich Returns, the return will only be counted once - and that is from the moment of creation. Let's say a return is created in November, it will be counted towards the statistics for November.
  2. 2.
    In Shopify's reporting, this return will be counted once it is resolved. So, let's say this same return was created in November. However, if resolved in December, it will be added in the reporting for December.