Exchange Order - Full Price / $0 price for items

Exchange Orders can be created either with full-price items or items in the exchange order set to $0.
Generally there are two approaches we see merchants use to process exchange orders:

Longer Process

  1. 1.
    Refund the customer for the item(s) on the original order
  2. 2.
    Then create a Draft Exchange-Order from the Rich Returns' dashboard with the full item-price and send the invoice to the customer

Shorter Process

  1. 1.
    Leave the original order as is
  2. 2.
    Create an Exchange-Order from the Rich-Returns dashboard with item prices set to $0 in the settings


To set this up for your process navigate to Return-Settings / Variant Exchanges and enable/disable the "Create a Free Exchange Order" option.