Exchange Order - Full Price / $0 price for items
Effortlessly exchange items without extra fees using Rich Commerce's Exchange Order Full Price USD0 feature. Set up and utilize this convenient functionality.
Exchange Orders can be created either with full-price items or items in the exchange order set to $0.
Generally there are two approaches we see merchants use to process exchange orders:
- 1.Refund the customer for the item(s) on the original order
- 2.Then create a Draft Exchange-Order from the Rich Returns' dashboard with the full item-price and send the invoice to the customer
- 1.Leave the original order as is
- 2.Create an Exchange-Order from the Rich-Returns dashboard with item prices set to $0 in the settings
To set this up for your process navigate to Return-Settings / Variant Exchanges and enable/disable the "Create a Free Exchange Order" option.