Exchange Orders: Why is my Exchange Order free?

Discover how exchange orders work in your Shopify store. Learn how to troubleshoot and resolve issues causing free exchange orders. Visit our page today!
You created an exchange order and you might be wondering why exactly is it free, ie, the prices of all of the line-items are 0.00, equalling to a total of, yes, that's right, 0.00?
This is because you have the option Create a Free Exchange Order enabled (✅) on your account (see screenshot below). Find this option when you head over to Dashboard ⏭️ Return Settings ⏭️ Variant Exchanges ⏭️ Create a Free Exchange.
As the text above points out, when you disable this setting, the exchange & draft-orders created will be with full price line-items.
🔔 Important to note: Any outstanding balance will have to be collected manually, e.g. through an invoice of a draft-order. 🔔