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Getting Started
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Exchanges
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Prepaid Labels
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Integrations with other Apps
โ—๏ธ Common Questions
E-Mail, ZIP code, phone number

What information can customers use to identify their order on the returns portal?

Customers are required to provide their order-number. In addition they can use their e-mail address, ZIP code or phone number given that these are present on the Shopify order.

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