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Excluding items from being returned based on product tags

How-To

Navigate to Return-Settings / General in your Rich-Returns dashboard.

There is a field for "Excluded product-tags" near the top of the page.

Result

The product will show up as "Not eligible for return" for the customer during the return process.

Tip: To prepare the customer for this situation and reduce support inquiries it makes sense to clearly communicate any excluded products and categories on your own returns-policy page.

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How-To
Result