🔄 Exchanges

Excluding items from being returned based on product tags

How-To

Navigate to Return-Settings / General in your Rich-Returns dashboard.

There is a field for "Excluded product-tags" near the top of the page.

Think your product is still not being excluded? See

Result

The product will show up as "Not eligible for return" for the customer during the return process.

Tip: To prepare the customer for this situation and reduce support inquiries it makes sense to clearly communicate any excluded products and categories on your own returns-policy page.

Special Case: Route Insurance and 3rd party products

How do I make sure the Route Shipping Insurance (or other 3rd party products) can't be available for a return?

  • Products can only be excluded based on a product-tag you assign to them in your Shopify dashboard. If there is no product tag because it is a product of a 3rd party app you need to check directly with their developers if there is an option to add a product-tag from their side. After that add the product-tag to our dashboard.