🔄 Exchanges

How to communicate with your customers using the Language Customization feature?

I bet you're wondering what's the best way to notify your customers, e.g. that you only do returns, no exchanges?

Or maybe you wondered what's the best way to keep your customers in the loop regarding your return policy? In some cases, you've just noticed a trend of identical cases piling up in customer support. What's the best way to inform your customers as well as reducing support workload?

Two words. Language customization. Yes, that's right. By leaving subtle, gentle, short but direct messages to your customers you will be doing yourself a huge favor. Find these settings by heading over from your Dashboard 👉🏻 Translations 👉🏻 Customize.

Example:

If you're only offering Returns, for example, you can edit this part to display "Returns".