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Forcing / Manually adding a return request as a staff member - Outside return timeframe
Staff members can simply use the returns-portal as well. It is three clicks and then the return is in the system. To make it easier for staff you can directly start a return with an order-number and email in the link, to set this up see the following integration guide.
If you have set a return timeframe and your staff return exceeds this timeframe you need to manually exend the timeframe for the return and then reset it.

Steps

    Navigate to
      Return-Settings / General / Return-Timeframe in Days
      Change the number of days
      Click save at the bottom of the page
      Note: If you use the Advanced Rules to set up return timeframes, you generally do not need to make changes to the rules itself. The settings above set the overall return timeframe.
Last modified 1yr ago
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