Forcing / Manually adding a return request as a staff member - Outside return timeframe

Learn how to process returns manually in Rich Commerce's Shopify store. Discover best practices and step-by-step instructions for efficient return management.
Note: you can also automate this using our Advanced Rules explained here:
Staff members can simply use the returns-portal as well. It is three clicks and then the return is in the system. To make it easier for staff you can directly start a return with an order-number and email in the link, to set this up see the following integration guide.
If you have set a return timeframe and your staff return exceeds this timeframe you need to manually extend the timeframe for the return and then reset it.


  • Navigate to
    • Return-Settings / General / Return-Timeframe in Days
    • Change the number of days
    • Click save at the bottom of the page
    • Note: If you use the Advanced Rules to set up return timeframes, you generally do not need to make changes to the rules themselves. The settings above set the overall return timeframe.