Forcing / Manually adding a return request as a staff member - Outside return timeframe - Rich Returns

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Forcing / Manually adding a return request as a staff member - Outside return timeframe

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Forcing / Manually adding a return request as a staff member - Outside return timeframe

Note: you can also automate this using our Advanced Rules explained here:
Using order tags to allow certain returns past the return timeframe (Advanced Rules)
Staff members can simply use the returns-portal as well. It is three clicks and then the return is in the system. To make it easier for staff you can directly start a return with an order-number and email in the link, to set this up see the following integration guide.
Auto-Fill Fields / Deep-link returns - Order number & email in URL
If you have set a return timeframe and your staff return exceeds this timeframe you need to manually extend the timeframe for the return and then reset it.
Steps
Navigate to
Return-Settings / General / Return-Timeframe in Days
Change the number of days
Click save at the bottom of the page
Note: If you use the Advanced Rules to set up return timeframes, you generally do not need to make changes to the rules themselves. The settings above set the overall return timeframe.

Getting Started - Previous

Can I process return orders in bulk or do they have to be done one at a time?

Next - Getting Started

Adding a custom return method like "Pick Up" or "Pick Up & Exchange"

Last modified 2mo ago

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