Integrate / Embed the returns center into your store (advanced)
Follow our step-by-step guide to edit theme files, add code snippets, and personalize the Returns Center's appearance. Boost customer satisfaction now!
<iframe frameborder="0" width="100%" height="600px" src="https://returns.richcommerce.co/return/new?c=YOUR_IDENTIFIER_HERE"></iframe>
You can find the identifier in the Rich Returns > Brand Settings > Copy link.
Make sure to use a full-width element if possible to allow the embed as much space as possible. Narrow themes will break the layout.
Important: there are thousands of different themes. If you run into issues with your theme and embedding the portal, use any of these alternatives which offer the best layout:
- Select a plan with access to our custom-domain feature that gives you something like returns.yourBrand.com. We'll set this up for you.
- Link to your returns center instead of embedding it. This is what the majority of our merchants do and it works great for them from Shopify Basic to Shopify Plus.