How is inventory handled? Variant-Exchanges & One-Click Exchange Orders
As mentioned in our dashboard, inventory is handled the following way during an exchange process:
- your live inventory is checked for availability
- NO inventory is reserved at this point
- when the exchange-order is created from our dashboard
- inventory is decremented for the new items
- original items can be restocked in the same dialog in our dashboard or later individually in our dashboard (e.g. when one of the items being returned cannot be resold)
- when the draft exchange-order is created from our dashboard
- Shopify does not allow reserving inventory for draft-orders
- the inventory is taken when the exchange draft-order is moved to an actual order
- original items can be restocked in the same dialog in our dashboard or later individually in our dashboard (e.g. when one of the items being returned cannot be resold)