🔄 Exchanges

How is inventory handled? Variant-Exchanges & One-Click Exchange Orders

As mentioned in our dashboard, inventory is handled the following way during an exchange process:

Variant-Exchange during the customer's return process (PRO Plan and up)

  • your live inventory is checked for availability

  • NO inventory is reserved at this point

One-Click Exchange Order (PREMIUM Plan and up)

  • when the exchange-order is created from our dashboard

    • inventory is decremented for the new items

    • original items can be restocked in the same dialog in our dashboard or later individually in our dashboard (e.g. when one of the items being returned cannot be resold)

Related: Are Exchange Orders created automatically?

One-Click Draft-Order (PREMIUM Plan and up)

  • when the draft exchange-order is created from our dashboard

    • Shopify does not allow reserving inventory for draft-orders

      • the inventory is taken when the exchange draft-order is moved to an actual order

    • original items can be restocked in the same dialog in our dashboard or later individually in our dashboard (e.g. when one of the items being returned cannot be resold)

Related: Are Exchange Orders created automatically?