As mentioned in our dashboard, inventory is handled the following way during an exchange process:

Variant-Exchange during the customer's return process (PRO Plan and up)

• your live inventory is checked for availability

• NO inventory is reserved at this point

One-Click Exchange Order (PREMIUM Plan and up)

• when the exchange-order is created from our dashboard

  • inventory is decremented for the new items

  • original items can be restocked in the same dialog in our dashboard or later individually in our dashboard (e.g. when one of the items being returned cannot be resold)

Related: Are Exchange Orders created automatically?​

One-Click Draft-Order (PREMIUM Plan and up)

• when the draft exchange-order is created from our dashboard

  • Shopify does not allow reserving inventory for draft-orders

    • the inventory is taken when the exchange draft-order is moved to an actual order

  • original items can be restocked in the same dialog in our dashboard or later individually in our dashboard (e.g. when one of the items being returned cannot be resold)

Related: Are Exchange Orders created automatically?​

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