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Getting Started
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Exchanges
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Prepaid Labels
Integrations with other Apps
❗️ Common Questions
How is inventory handled? Variant-Exchanges & One-Click Exchange Orders
As mentioned in our dashboard, inventory is handled the following way during an exchange process:

Variant-Exchange during the customer's return process (PRO Plan and up)

  • your live inventory is checked for availability
  • NO inventory is reserved at this point

One-Click Exchange Order (PREMIUM Plan and up)

  • when the exchange-order is created from our dashboard
    • inventory is decremented for the new items
    • original items can be restocked in the same dialog in our dashboard or later individually in our dashboard (e.g. when one of the items being returned cannot be resold)

One-Click Draft-Order (PREMIUM Plan and up)

  • when the draft exchange-order is created from our dashboard
    • Shopify does not allow reserving inventory for draft-orders
      • the inventory is taken when the exchange draft-order is moved to an actual order
    • original items can be restocked in the same dialog in our dashboard or later individually in our dashboard (e.g. when one of the items being returned cannot be resold)
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Variant-Exchange during the customer's return process (PRO Plan and up)
One-Click Exchange Order (PREMIUM Plan and up)
One-Click Draft-Order (PREMIUM Plan and up)