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Getting Started
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Exchanges
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Prepaid Labels
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Integrations with other Apps
❗️ Common Questions
Commercial invoice: what information is displayed exactly?
Good one. This will depend on the integration you have set up, be it Shippo or EasyPost. Shippo and EasyPost create the required customs-docs/commercial invoices and pass them alongside the label. Depending on the specific carrier, rate, and country the customer is located in - these PDFs will vary in their content.
What Rich Returns submits to EasyPost and Shippo is roughly the following for international shipments:
  • Sender (Customer)
  • Recipient (Company)
  • Item description
  • Item country of origin
  • Item HS code
  • Item value in USD
  • Item weight
  • Contents type: returned goods
  • Contents explanation (if carrier supports it we include the tracking number of the original outbound shipment, the carrier that was used and the original order number)
  • Signer
  • Customs Number / Exemption
  • RMA number
  • Order number
For certain carriers (e.g. UPS and DHL Express) there is also a Paperless-trade option available where Customs-Information is only submitted electronically without printing the form.
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