Customs Declaration for International Shipments - Rich Returns

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Return Reason: "Other"

Most common return reasons (copy & paste)

3 easy ways to integrate the Returns Center into your store

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Force a specific language for your Portal by passing a URL Parameter

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Reserving inventory on a draft order in Shopify

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Advanced Rules

Introduction to Advanced Rules

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Multiple return time frames

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"Sorry we're unable to offer you a return as your item(s) were on sale" - what does this mean?

Rule for International Customers

Using order tags to allow certain returns past the return timeframe (Advanced Rules)

Set an Extended Return Timeframe

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Prepaid Labels

QR-CODE FOR USPS

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Understanding prepaid return-labels

Using automatic prepaid return-labels (with EasyPost)

Using automatic prepaid return-labels (with Shippo)

Using automatic prepaid return-labels (with ShipStation)

USPS First-Class / Priority-Mail: choose cheapest rate based on weight

Customs Declaration for International Shipments

Commercial invoice: what information is displayed exactly?

Can I track a shipment from the dashboard?

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Can you use automatic prepaid return labels if the return requires an approval?

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How is the total weight of a return calculated?

Labels - Weight and Price differences

Using manual prepaid return-labels

Set up for Manual Prepaid Return Labels

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Scan-based return labels

Change the return address on a prepaid label

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Enabling Add-Ons in RichReturns

Integrate with Intercom to 10x your returns experience

Allow Unpaid and Unfulfilled orders to be returned

Recording / Requiring Serial Numbers from Customers for High-Value Items

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Technical Topics

Auto-Fill Fields / Deep-link returns - Order number & email in URL

Adding a Return link to your Shopify order-confirmation email

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Billing & Account

Can I install Rich Returns alongside another return app? Smoothly transitioning to Rich Returns

I have been logged out from the app. Where is my username / password / E-Mail login?

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❗️ Common Questions

Can I change the font on the Returns portal?

Playbook for "non-matching" product tags

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Custom Items - Returns

Incorrectly imported orders

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Deleted product / Issue processing return

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Can a return be started if an item has been refunded in Shopify?

If the order in Shopify does not have a delivered event, is the return timeframe open indefinitely?

Can returns be sent to multiple locations? Because each of my returns needs to go back to the vendor

Can multiple return labels be created for a return? (Dropshipping)

Can we customize the text on page ...?

Excluding items based on product tags: I have a tag with two words... how do I write it exactly?

Custom RMA numbers / Edit RMA numbers

Is it possible to operate a marketplace-like solution with Rich Returns?

Can you turn off the refund option? Exchange or store credit only?

Products are being excluded for a return even if I have not added a product tag / product has no tag

Return to Store link not working

Product Bundles / Kit / Kits

Started a return in Shopify but nothing is happening on my Rich Returns dashboard?

Dropshipping - FAQ

It looks like an item has been returned twice?

Changes to variant IDs - how does this affect Rich Returns?

Different IDs provided by Shopify

Shopify Online Store 2.0 Compatible / Compatibility

Refunds on Exchange Orders

Can I change the status of a return without notifying my customers?

Returns - when are they added to the Report statistics?

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Recommendations

A customer returned a product that's not on their return request?

A customer missed the return timeframe. What should I do?

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Customs Declaration for International Shipments

Supported Integrations
International Labels are now supported for our EasyPost, Shippo and ShipStation integration.
Please refer to our pricing page to choose an eligible plan with access to this feature.
Does Rich Returns have the functionality to specify on the label and no duties and taxes are payable?
NOTE: We generally declare a shipment as a return shipment if this is available from the carrier side which it usually is. The same goes for international shipments where the customs documents are created and we specify each item as Returned Goods.
Important: ShipStation does not support dedicated Return-Labels through their API which is a known limitation from ShipStation. For international Returns this means that ShipStation does not let us specify the contents of the shipment as "Returned Goods" but merely as regular "merchandise" which might effect customs charges. Our recommendation is to either use EasyPost or Shippo if you have this requirement.

Prepaid Labels - Previous

USPS First-Class / Priority-Mail: choose cheapest rate based on weight

Next - Prepaid Labels

Commercial invoice: what information is displayed exactly?

Last modified 3mo ago

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Supported Integrations

Does Rich Returns have the functionality to specify on the label and no duties and taxes are payable?