Do we have to use prepaid labels when using Rich Returns?

Simplify returns with Rich Commerce's prepaid labels. Understand their importance and make a better decision for your Shopify store. Learn more about it now!
Absolutely not. You can otherwise:
  • let the customer be responsible for shipping the item back
    • in this case you would provide the customer only the warehouse address to ship it back to
  • manually upload a prepaid label only for selected returns, e.g. faulty items
  • let the customer return in a local store