How to set up automated return labels?

To offer a wide selection of carriers we do not integrate directly with carriers but with shipping platforms that do. This offers both a superior experience to customers and merchants in terms of reliability. Costs for shipping labels are billed directly to your account at one of these platforms.
The way our prepaid return labels work is the following:
You sign up for an account with one of our supported label-platforms: EasyPost, Shippo, ShipStation
See the available platforms and carriers over here: Supported Carriers​
You can
either connect your own carrier-contract to these platforms
See Can I use my own carrier contract with pre-negotiated rates?​
or choose a carrier contract if one is available for the specific country
See Do I need my own carrier contract?​
You then add the API key from one of these platforms to our dashboard
This way we can request a return label from your account on these platforms
If you have an existing shipping platform account or already signed up for one we support, follow our walkthrough at the end of this page.
Note
you do not need to make any changes to your existing business or processes by using these shipping platforms and by creating an account with them
the account you have with them can be solely used for the return labels and nothing else
you do not need to install any additional apps on your store for this to work
Other points
for USPS we have an automatic logic to choose the cheaper rate for First/Priority-Mail. See USPS First-Class / Priority-Mail: choose cheapest rate based on weight​
​Can customers pay for their own label?​
​How can I void a label that a customer did not use?​
​Do we have to use prepaid labels when using Rich Returns?​
​Can we use Shopify Shipping for return labels?​
​Can you add multiple shipping accounts / carriers?​
​Can you add multiple box-dimensions?​
​How is the total weight of a return calculated?​
Mutiple return addresses: Custom return addresses​
Set up your EasyPost integration
You can find your EasyPost API Key here after signing up: https://www.easypost.com/account/api-keys​
Using automatic prepaid return-labels (with EasyPost)
Set up your Shippo integration
You can find your Shippo API Key (also called Token) in your Shippo Dashbord / Settings / API
Live Tokens: work for all carriers
make sure that the account you want to use is NOT marked as "Test" or similar
Test Tokens: only work for some carriers. Use the Live Token for the setup if you encounter any issues like "rate not found"
Using automatic prepaid return-labels (with Shippo)
Set up your ShipStation integration
You can find your ShipStation API Key (also called Token) in your ShipStation Dashbord / Settings / Account / API Settings
Using automatic prepaid return-labels (with ShipStation)
​

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Supported Platforms & Carriers

Last modified 8mo ago

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Contents

Set up your EasyPost integration

Set up your Shippo integration

Set up your ShipStation integration