Set up for Manual Prepaid Return Labels
The following outlines the steps necessary to successfully send manually uploaded prepaid labels to your customers:
Since the label has to be uploaded manually, these type of returns cannot be auto-approved.
- make sure that returns are NOT auto-approved (this is the default setting when installed)
- Dashboard / Return-Settings / General / Disable "Automatically accept returns" / Click save
- The corresponding email template is enabled
- Dashboard / E-Mail Settings / Your customers / Select "Approved Return (Manually Uploaded Prepaid Label)" / check the settings