🔄 Exchanges

Shippo Error: The data you sent was not accepted as valid: {"shipment":[{"parcel":[

The full error shown is:

The data you sent was not accepted as valid: {"shipment":[{"parcel":["This field is required."]}]} (label could not be created & sent to customer)

This happens for older Shippo accounts (>1.5 years) using an out-of-date API version.

To solve this: in your Shippo dashboard go to Settings / API / Under Versioning see if there is an update available and click on upgrade.

For a better understanding: the old Shippo API required a parameter "parcel" to be present. The current most up-to-date version requires a parameter "parcels" (plural).