Overview

For Owners/CEOs

For Managers

For Customer Support

For Finance Departments

For Product Managers

For Data Analysts

For Logistics Partners

For Warehouse Staff

Launch your customer portal

Testing a return

Customize the portal to your brand

Logo and Background Image Dimensions / Sizes

Return Reason: "Other"

Most common return reasons (copy & paste)

3 easy ways to integrate the Returns Center into your store

Integrate / Embed the returns center into your store (advanced)

Force a specific language for your Portal by passing a URL Parameter

Integrate the returns-portal into your store (easy)

Understanding customer notifications / emails

Setting up emails to reduce support inquiries

Test how emails look

Excluding items from being returned based on product tags

Orders with phone numbers

E-Mail, ZIP code, phone number

Photo Uploads Add-On / Let customers upload photos for a return

Shopify customer accounts: How to add a button to my customer's account page to start a return?

Can you create a Packing Slip for the customer?

Customizing the language / text on all pages

Translations / Default Language

How to communicate with your customers using the Language Customization feature?

Language Plugins: Weglot / Langify / etc

Can I process return orders in bulk or do they have to be done one at a time?

Forcing / Manually adding a return request as a staff member - Outside return timeframe

Adding a custom return method like "Pick Up" or "Pick Up & Exchange"

Language of Admin / Merchant Dashboard

Is Rich Returns able to detect the delivery date for the returns window / time frame?

Shopify Site Speed Score / Store Speed Report

Linking your returns policy to the return portal

Order not found?

Overview

Staff Workflow for Manual Prepaid Labels

Complex E-Mail Workflows / Multiple receivers

Overview

Introduction to Advanced Rules

Understanding Priority / Combining rules

Exclude certain countries

Exclude orders with certain discount codes

Multiple return time frames

Rules based on Total Order Value

Rules based on Order Tags

Rules based on the Payment Gateway

Advanced Rule setup: Free labels only for Damaged Goods

List of Payment Gateway Names

Manually approve faulty / defective items

Prepaid labels only for certain selected options

Custom return addresses

Require customers to upload photos for specific conditions

Set a Custom Restocking Fee

Set a Custom Label Fee

Rules based on Order Tags - what to look out for?

"Sorry we're unable to offer you a return as your item(s) were on sale" - what does this mean?

Rule for International Customers

Using order tags to allow certain returns past the return timeframe (Advanced Rules)

Set an Extended Return Timeframe

QR-CODE FOR USPS

How to set up automated return labels?

Supported Platforms & Carriers

Selected Carriers

Do I need my own carrier contract?

Can I use my own carrier contract with pre-negotiated rates?

Understanding prepaid return-labels

Using automatic prepaid return-labels (with EasyPost)

Using automatic prepaid return-labels (with Shippo)

Using automatic prepaid return-labels (with ShipStation)

QR Code Labels

Auto-Tracking

USPS First-Class / Priority-Mail: choose cheapest rate based on weight

Customs Declaration for International Shipments

Commercial invoice: what information is displayed exactly?

Can I track a shipment from the dashboard?

How can I void a label that a customer did not use?

Can customers pay for their own label?

Can you use automatic prepaid return labels if the return requires an approval?

Do we have to use prepaid labels when using Rich Returns?

Can we use Shopify Shipping for return labels?

Can you add multiple shipping accounts / carriers?

Can you add multiple box-dimensions?

How is the total weight of a return calculated?

Labels - Weight and Price differences

Set up for Manual Prepaid Return Labels

Can you upload a second document? For example a commercial invoice

Carrier or Drop-Off location

Pre-Paid and Post-Paid Carriers

Multiple / Multi Carrier Support

Scan-based return labels

Change the return address on a prepaid label

Information included on Return Label

EasyPost - Common Errors

Shippo - Common Errors

ShipStation - Common Errors

Miscellaneous - Common Errors

Exporting your data for better insights (CSV)

I receive an error in the Analytics dashboard

Importing data into Excel does not work

I'm seeing a difference in the refund figure (Analytics Dashboard vs Export)

Adjusting for order date and what data am I getting exactly?

Enabling Add-Ons in RichReturns

Integrate with Intercom to 10x your returns experience

Allow Unpaid and Unfulfilled orders to be returned

Recording / Requiring Serial Numbers from Customers for High-Value Items

API Integration - CRM - ERP - 3PL - Analytics

Zendesk Compatibility

Klaviyo: Setup & Integration

Do you integrate with .... ?

Custom Domain

API Rate Limit

ShipBob issue for Shopify POS orders & workaround

Bold Subscriptions V2

Bundle Builder App

Auto-Fill Fields / Deep-link returns - Order number & email in URL

Adding a Return link to your Shopify order-confirmation email

Can I install Rich Returns alongside another return app? Smoothly transitioning to Rich Returns

I have been logged out from the app. Where is my username / password / E-Mail login?

How do I change plans? Do I have to uninstall and reinstall the app?

Can I upgrade / downgrade during a billing period?

Billing for extra returns / Shopify usage-charge limit / No additional returns possible

Updated: Shopify Usage Charges

Will my plan be upgraded automatically once I use up my included returns quota?

Do unused returns roll over into the next month?

How do I uninstall the app / cancel my Subscription

Do you make changes to the store or theme / templates that need to be updated after uninstallation?

Why have I been billed after I uninstalled the app?

I was billed without subscribing

I was billed during the free trial

Number of Returns / Monthly Quota

How do I update my Billing info?

Approving App Charges in Shopify

Can I change the font on the Returns portal?

Playbook for "non-matching" product tags

How can I resend an email to a customer?

Custom Items - Returns

Incorrectly imported orders

Can I export my data?

Deleted product / Issue processing return

If an order is modified or canceled, is the order eligible for a return in Rich Returns?

Can we connect different stores to one Rich Returns dashboard?

Can a return be started if an item has been refunded in Shopify?

If the order in Shopify does not have a delivered event, is the return timeframe open indefinitely?

Can returns be sent to multiple locations? Because each of my returns needs to go back to the vendor

Cookies

Can multiple return labels be created for a return? (Dropshipping)

Can we customize the text on page ...?

Excluding items based on product tags: I have a tag with two words... how do I write it exactly?

Custom RMA numbers / Edit RMA numbers

Is it possible to operate a marketplace-like solution with Rich Returns?

Can you turn off the refund option? Exchange or store credit only?

Products are being excluded for a return even if I have not added a product tag / product has no tag

Return to Store link not working

Product Bundles / Kit / Kits

Started a return in Shopify but nothing is happening on my Rich Returns dashboard?

Dropshipping - FAQ

It looks like an item has been returned twice?

Changes to variant IDs - how does this affect Rich Returns?

Different IDs provided by Shopify

Shopify Online Store 2.0 Compatible / Compatibility

Refunds on Exchange Orders

Can I change the status of a return without notifying my customers?

Returns - when are they added to the Report statistics?

A customer returned a product that's not on their return request?

A customer missed the return timeframe. What should I do?

Shopify

EasyPost

Shippo

ShipStation

Klaviyo

Intercom

User permissions