Are you sending with USPS and want to choose First-Class when appropriate and Priority-Mail otherwise? We got you covered. Follow the steps to set this up.
In your Rich Returns dashboard navigate to Return-Settings / General / find the section below.
If you are using Shippo: select the rate "First-Class or Priority (based on weight)".
If you are using ShipStation: simply select Priority-Mail as the rate and we handle the logic of using the cheaper First-Class rate if available.
In both cases the result is the same. If the weight limit allows for First-Class (1lb / 15.999 oz) then we choose First-Class, if not we choose Priority-Mail.
Total Weight = Empty box weight + Weight of all items in the return
Empty box weight: the weight you set in this very same dialog further down so make sure to double check the value you have set.
Item weight: the weight you have set for the variant in your Shopify store.
No, orders in Shopify are immutible and therefore the weight for line-items in existing orders is not updated. Changes to the weight of a variant is available to all new orders.
Yes, go to the Products page in your Shopify store and use the Bulk-Edit feature to change weights for multiple products at once. Copy & Paste also works in the table-like editor.