Exchange + Return already exists?

Troubleshoot 'Return Already Exists' error in Rich Returns app. Discover causes, fix duplicate requests or technical issues. Visit our documentation page now!
Has your customer requested an exchange before and is now reporting that they have stumbled upon a message "Return already exists" when trying to create an exchange for an already existing return? 🤔
💡 Well, we've got the mystery solved behind this issue! In this case, it is most likely that the customer is requesting a return for the original order instead of initiating a return for the new exchange-order which is a new order in itself.
These are both different orders - original order + exchange order - so in this case, it's important to differentiate and note the key differences between them. 💡