🔄 Exchanges

Exchange + Return already exists?

Has your customer requested an exchange before and is now reporting that they have stumbled upon a message "Return already exists" when trying to create an exchange for an already existing return? 🤔

💡 Well, we've got the mystery solved behind this issue! In this case, it is most likely that the customer is requesting a return for the original order instead of initiating a return for the new exchange-order which is a new order in itself.

These are both different orders - original order + exchange order - so in this case, it's important to differentiate and note the key differences between them. 💡