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Complex E-Mail Workflows / Multiple receivers
By defailt, for every new return you'll receive a notification from us in the format of:
    ↩️ New return RMA-1573495054 for order 1147 / Store credit / Pre-Paid Return Label (automatic)
The email itself contains details regarding the customer and the return.

Workflows

We see merchants build workflows based on this email through
    their Helpdesk
    their CRM
    their E-Mail (Gmail, etc)
In most Helpdesks / CRMs / E-Mail applications you can execute rules based on
    an email sender
    content of email title
    content of email body
Typical workflows we see across merchants
    Distribute the email to multiple other teammates
    Distribute the email to specific teammates
      based on a specific return reason, e.g. "Defective item"
      based on a specific country the customer resides in
      based on a specific action the customer takes (e.g. a manual prepaid label)
    Directly start a conversation with a customer in the Helpdesk
    Provide the customer with additional information
Last modified 1yr ago
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Workflows