Complex E-Mail Workflows / Multiple receivers

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By defailt, for every new return you'll receive a notification from us in the format of:
  • ↩️ New return RMA-1573495054 for order 1147 / Store credit / Pre-Paid Return Label (automatic)
The email itself contains details regarding the customer and the return.


We see merchants build workflows based on this email through
  • their Helpdesk
  • their CRM
  • their E-Mail (Gmail, etc)
In most Helpdesks / CRMs / E-Mail applications you can execute rules based on
  • an email sender
  • content of email title
  • content of email body
Typical workflows we see across merchants
  • Distribute the email to multiple other teammates
  • Distribute the email to specific teammates
    • based on a specific return reason, e.g. "Defective item"
    • based on a specific country the customer resides in
    • based on a specific action the customer takes (e.g. a manual prepaid label)
  • Directly start a conversation with a customer in the Helpdesk
  • Provide the customer with additional information