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Pre-Fill Fields / Deep link returns - Order number & email in URL

Can I submit order information via URL to directly start a return?

Yes, you can attach parameters orderNumber and orderEmail to your regular returns portal URL.
  • orderNumber: can contain the order number or order name on Shopify
  • orderEmail: contains the email address used in the order
Note that characters have to be escaped correctly to be URL scheme compliant. See Shopify's documentation on Liquid about url_escape and url_param_escape here.
Use cases for the URL
  • your Shopify customer accounts page
  • your Shopify order confirmation emails
  • your helpdesk in case reps should be able to initate returns as well
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Last modified 1yr ago
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